Age and kids policy: can children use the facilities?
The Spa at Norwich Inn is an all-ages hotel for overnight stays, but the on-site spa and some wellness areas are age-restricted. Guests under 14 are not allowed in the spa facilities; certain treatments require guests to be 21 or older, and the indoor pool is designated adult-only.
In this guide
Who can stay at The Spa at Norwich Inn
Overnight stays at The Spa at Norwich Inn welcome guests of all ages — children can be registered as part of a room stay. The property requires the main guest checking in to be at least 21 years old and to present a government-issued photo ID and the credit card used to book.
Rooms include Standard Room, Country with Sofa Bed Room, and Country Room with Sofa Bed, so family-style sleeping arrangements are available in the Country-type rooms that include sofa beds.
- Main check-in age: 21 (ID and booking card required)
- Children are allowed to stay overnight with registered adults
- Only registered guests are allowed in guestrooms
Spa access: age limits and who can use the facilities
The Spa at Norwich Inn operates a distinct age policy for its spa facilities: guests under 14 are not permitted in the spa. This restriction applies to the spa areas (sauna, steam room, whirlpool, relaxation room) and related facility access.
Some individual spa services are further age-restricted: select treatments require guests to be 21 or older (for example, treatments that include post-treatment CBD gummies or adult-only service elements).
- Spa facilities minimum age: 14 (under-14s not allowed)
- Selected treatments require a minimum age of 21
- Overnight guests receive included access to many spa amenities as part of their stay
| Area / Service | Minimum age | Notes |
|---|---|---|
| Spa facilities (sauna, steam room, whirlpool, relaxation room) | 14 | Guests under 14 are not permitted in the spa |
| Certain spa treatments (e.g., those with CBD gummy service) | 21 | Some treatments require guests to be 21+ |
| Indoor pool | Adult-only | Booking listings and the property designate the indoor pool for adult use |
Indoor pool, whirlpool and fitness center rules
The property includes an indoor heated lap/exercise pool and an indoor whirlpool; third-party listings and the property's information indicate the indoor pool is designated adult-only. Overnight guests normally have access to the pool, sauna, steam room, hot tub and relaxation room as part of a stay.
The fitness center is available to guests and offers classes (Cardiosculpt, Hatha Yoga, Pilates, Waterworks) and equipment; the spa's age rules apply to facility areas, so check with the front desk about age limits for fitness classes or supervised teen use.
- Indoor lap pool listed as adult-only on some facility listings
- Whirlpool and hot tub are part of spa facilities (subject to spa age policy)
- Fitness center has cardio and weight machines and offers classes; availability may be limited by age for certain sessions
Teen services and treatments for younger guests
The spa offers specialized services for teens as well as standard treatments for adults, but teen services still fall under the spa’s age policy. Teens 14 and older can access the spa facilities; parents should confirm treatment eligibility and any parental consent requirements for teens aged 14–16.
If you’re booking treatments for a teen, make a reservation in advance and ask the spa staff whether a parent or guardian must be present for the appointment. The spa recommends arriving 30 minutes before appointments to check in and tour the facility.
- Teen treatments available, but spa access requires guests to be at least 14
- Aged 14–16 may require a parent or guardian for some services (confirm at booking)
- Reservations are required for massages and most spa treatments
Parental supervision, day guests and spa admission
Non-resort day visitors may buy daily spa admission (the spa’s site lists a published daily admission fee) to use the sauna, steam room, whirlpool, indoor pool, fitness center, locker, robe and slippers. The same age restrictions apply to day guests: under-14s are not allowed in the spa areas.
Parents should supervise children outside the spa area and follow any posted rules for public spaces, restaurants and the grounds. If you plan to bring children to Kensington's Restaurant or Ascot's Pub, check each venue’s policy about dining in robes or bringing young children at certain meal times.
- Day spa admission is available to non-hotel guests (fee applies)
- Spa age rules apply equally to overnight and day guests (no under-14s)
- Parents remain responsible for children on hotel grounds and in dining areas
Practical tips for families and parents
If you’re traveling with children, book a room type that fits your family: Country with Sofa Bed Room or Country Room with Sofa Bed give sleeping flexibility with sofa beds. Confirm bedding and occupancy limits at booking.
Before arrival, call the spa or front desk to confirm current age policies for specific activities (fitness classes, pool access, teen treatments) and to reserve treatments. The inn’s front desk can also arrange shuttle or activity suggestions for family-friendly nearby attractions.
- Room choices with sofa beds: Country with Sofa Bed Room; Country Room with Sofa Bed
- Call ahead to reserve spa treatments and confirm age/parental-consent requirements
- Ask the front desk about shuttle schedules to Mohegan Sun and about nearby family activities
